• Needs Assessment: Conduct thorough needs assessments to identify training gaps and learning requirements for various user groups (e.g., teachers, administrators, students and Institutions)
• Training Program Development: Design comprehensive and engaging training programs, including curriculum outlines, learning objectives, activities, and assessments, aligned with user needs and product functionalities.
• Learning Experience Design: Apply adult learning principles and instructional design methodologies to create effective and enjoyable learning experiences across various modalities (e.g., live webinars, on-demand modules, in-person workshops, blended learning).
• Content Development Oversight: Oversee the creation and curation of high-quality training materials, including presentations, videos, interactive simulations, job aids, and knowledge base articles. This may involve direct creation or managing external vendors.
• Technology Integration: Strategically integrate our client’s own technology and other relevant educational tools into the training programs to model effective usage and enhance the learning experience.

II. Training Delivery and Facilitation:

• Facilitate Training Sessions: Deliver engaging and interactive training sessions through various methods, adapting style and content to different audiences and learning environments.
• Train-the-Trainer Programs: Develop and deliver train-the-trainer programs to equip external partners e.g. Teachers to effectively deliver training.
• Learning Platform Management: Manage and maintain our client’s learning management system (LMS) or other training platforms, including content uploads, user management, and reporting.
• Technical Support for Training: Provide technical assistance and troubleshooting support to training participants.

III. Evaluation and Continuous Improvement:

• Develop Evaluation Strategies: Design and implement evaluation methods (e.g., surveys, feedback forms, performance metrics) to assess the effectiveness of training programs and identify areas for improvement.
• Data Analysis and Reporting: Analyze training data and feedback to generate reports on program effectiveness, user engagement, and learning outcomes.
• Iterative Improvement: Utilize evaluation data and feedback to continuously refine and update training content, delivery methods, and overall learning experiences.
• Stay Current with Best Practices: Remain informed about the latest trends and best practices in training, learning experience design, and educational technology.

IV. Stakeholder Management and Collaboration:

• Cross-Functional Collaboration: Collaborate closely with product development, customer success, sales, and marketing teams to ensure training aligns with product updates, customer needs, and marketing messaging.
• External Partner Management: Liaise with external training partners or consultants as needed.
• Communication and Promotion: Communicate training schedules, resources, and success stories to relevant stakeholders.
• Advocate for Learning: Champion the importance of effective training and learning experiences within the organization and to external users.

·        Number of training programs developed

·        Learner satisfaction score

·        % alignment of training with product updates

·        Time-to-launch for new training modules

·        Number of training sessions delivered

·        Attendance rate per training session

·        Participant engagement score

·        % of certified trainers trained

·        LMS course completion rate

·        Number of technical issues resolved during training

·        Pre/post assessment improvement scores

·        % of training programs updated based on feedback

·        Time to implement improvements

·        Learning retention rate

·        Number of cross-functional training collaborations

·        Timeliness of training communication

·        External partner satisfaction score

·        Increase in user adoption due to training

·       Number of success stories or case studies

●                Internal

·       Customer Success Team

·       Sales Team

·       Marketing Team

·       IT/Tech Support Team

·       HR or Learning & Development Team

●                External

·       Students

·       Administrators

·       Educational Institutions

·       External Trainers/Consultants

·       Technology Vendors

·       Educational Policy Stakeholders

• Deep understanding of adult learning principles and learning theories.
• Excellent instructional design and curriculum development skills.
• Strong facilitation and presentation skills, both in-person and virtual.
• Proficiency in using various e-learning authoring tools and learning technologies.
• Excellent written and verbal communication skills.
• Strong project management and organizational skills.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Creativity and innovation in designing engaging learning experiences.
• Adaptability and a growth mindset to keep up with evolving technologies and educational trends.
• Empathy and a learner-centric approach

·       Must have a Master’s degree in Education, Educational Technology, Instructional Design, Human Resources Development, Communications, or a related field.

·       Must possess a certification in Project Management (e.g., PMP, Agile certifications)

·       Knowledge of the Educational Technology Industry: – Learning Management Systems (LMS) and Virtual learning environments (VLEs) will be an advantage.

●      Commitment

●      Honesty

●      Integrity

●      Proactive