HEAD OF SALES & BUSINESS DEVELOPMENT – DIGITAL BANK/PAYMENT SWITCH
Employment Info
| JOB TITLE: | Head of Sales & Business Development – Digital Bank/Payment Switch | JOB GRADE: |
| WORKING ENVIRONMENT: | Office | LOCATION: MONROVIA – LIBERIA |
| REPORTS DIRECTLY TO: | CEO/CCO | |
| 1. JOB PURPOSE: | The Head of Sales & Business Development will lead the strategy and execution of sales initiatives for a digital bank and payment switch solutions. The role focuses on driving business growth through identifying new opportunities, building strategic partnerships, and expanding the customer base. This leader will play a critical role in positioning the organization as a market leader by fostering long-term client relationships and promoting innovative payment solutions. | |
| 2. KEY RESPONSIBILITIES | ||
| ● Technical/Operations duties | 1. Sales Strategy & Execution
● Develop and implement a robust sales strategy to achieve business growth and revenue targets for digital banking and payment switch solutions. ● Identify new market opportunities, industry verticals, and customer segments to expand the organization’s footprint. ● Lead and manage the end-to-end sales cycle, from lead generation to contract closure. 2. Business Development ● Build strategic partnerships with financial institutions, payment processors, merchants, and technology providers to drive business opportunities. ● Identify and evaluate potential alliances, joint ventures, and partnerships to enhance the company’s competitive positioning. ● Explore new revenue streams through innovative payment solutions and value-added services. 3. Client Relationship Management ● Develop and maintain strong relationships with key stakeholders, including C-suite executives at client organizations. ● Serve as a trusted advisor to clients, ensuring their needs are met and providing solutions to their payment-related challenges. ● Oversee client onboarding and ensure high levels of customer satisfaction and retention. 4. Market Research & Competitive Intelligence ● Conduct market research to identify emerging trends, customer needs, and competitive dynamics in the payment and digital banking space. ● Analyze competitor strategies and provide insights to refine the company’s go-to-market approach. ● Monitor industry developments, including regulatory changes, to adapt strategies accordingly. 5. Team Leadership ● Build and manage a high-performing sales and business development team, fostering a culture of accountability and success. ● Provide mentorship and training to team members, equipping them with the skills and knowledge to achieve sales goals. ● Set clear performance objectives, monitor progress, and ensure team alignment with organizational priorities. |
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| ● Supervisory duties | 1. Team Leadership
● Lead, motivate, and manage the Sales and Business Development team to achieve performance goals. ● Foster a collaborative and high-performance culture within the team. 2. Performance Management ● Set clear performance objectives and Key Performance Indicators (KPIs) for team members. ● Conduct regular performance reviews and provide constructive feedback. 3. Training & Development ● Identify skills gaps and provide training opportunities to enhance team capabilities. ● Mentor and guide team members to achieve their career development goals. 4. Resource Planning ● Allocate resources effectively to support team efforts in meeting organizational objectives. ● Ensure the team has the tools and technology necessary to succeed in their roles. 5. Conflict Resolution ● Address any team conflicts or challenges, ensuring a positive and productive working environment. 6. Reporting & Alignment ● Ensure alignment of team activities with organizational priorities. ● Report team progress, achievements, and challenges to senior leadership regularly. |
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| 1. General duties | Any other duties assigned | |
| 3. KEY PERFORMANCE MEASURES | ● Revenue growth and achievement of sales targets.
● Market share expansion and penetration into new segments. ● Number and quality of new partnerships and alliances. ● Client satisfaction and Net Promoter Score (NPS). ● Retention rates and repeat business from existing clients. ● Sales cycle efficiency and deal closure timelines. |
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| 1 KEY RELATIONSHIPS
● Internal |
● Product Development Team
● Marketing and Branding Team ● Compliance and Legal Team ● Operations Team ● IT and Technical Support Team ● Finance and Risk Management Team ● Senior Leadership (e.g., CCO, CEO) |
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| 2 KEY RELATIONSHIPS
● External |
● Financial Institutions (Banks, Credit Unions)
● Payment Processors ● Merchants and Retail Partners ● Technology Vendors and Solution Providers ● Regulatory Authorities ● Industry Associations and Forums ● Strategic Partners and Alliances |
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| 3 COMPETENCIES | 1. Strong understanding of payment switch and digital banking technologies.
2. Expertise in B2B sales and enterprise-level account management. 3. Knowledge of financial services regulations, including PCI-DSS and data privacy laws. 4. Proficiency in CRM tools and sales analytics platforms. 5. Ability to structure and negotiate complex contracts and SLAs. |
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| ● Qualification | ● Bachelor’s degree in Business Administration, Finance, or related field (Master’s degree preferred).
● 7 years of experience in sales and business development within financial services, payments, or fintech industries. ● Proven track record of achieving revenue targets and building long-term client relationships. ● Strong knowledge of the payments ecosystem, including switching, digital wallets, ATMs, and POS systems. |
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| ● Specific Working Experience | ● Minimum 7 years working experience | |
| ● Personality Attributes | ● Business / commercial minded orientation
● Commitment ● Honesty ● Integrity ● Proactive |
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Interested candidates are invited to submit their resume/ CV to liberiajobs@iastaffingagency.com. The subject line should be “Head of Sales & Business Development – Digital Bank/Payment Switch”