·        Lead, develop and implement IT initiatives that will

enable GTI Switch to compete more profitably in the industry.

·        Participate actively with the business operations to ensure the IT systems address the needs of the business.

·        Translate the GTI Switch’s vision into IT systems and procedures.

·        Lead and coordinate development of IT infrastructure to ensure key business strategies and processes are supported by systems that enable growth and flexibility

·        Define and execute a technology strategy aligned with the organization’s business strategy and goals.

·        Identify and prioritize technology initiatives that support the business’s growth, innovation, and competitive advantage.

·        Ensure that technology investments and initiatives are aligned with the long-term vision and objectives of the company.

·        Develop plans and budgets in light of integral needs and operating unit’s approved projects.

·        Lead and drive digital transformation initiatives to enhance business processes, customer experience, and operational efficiency.

·        Identify opportunities for leveraging technology to streamline operations, improve productivity, and create new business models.

·        Stay updated on emerging technologies and industry trends to identify potential opportunities for business transformation

·        Develop IT policies and manual

·        Promote IT culture in GTI Switch.

·        Handle all aspects of contract administration

including establishing Service Level Agreements

with software and hardware vendors as well as other

related service providers.

·        Protect GTI Switch and its operations against IT

risks, including unauthorised access to information,

data integrity problems, loss of processing capability

and poor service levels.

·        Ensure an effective Disaster Recovery System for

business continuity.

2. Operations

·        Responsible for the maintenance & management of GTI Switch IT facilities and data centre in across the holding.

·        Project manager for all IT related projects.

·        Supervise the design, implementation and secure

operation of the enterprise network infrastructure that

supports the company’s messaging systems and

content.

·        Supervise the establishment and review of

organizational policies, procedures and standards for

the provision and usage of IT services across the holding.

·        Maintain compliance with approved international IT

standards and best practice for the deployment and

provision of IT infrastructure & services

·        Ensure compliance with all appropriate IT legislation

including software licensing laws

·        Develop and control the IT security policy, monitor and counsel staff on compliance, advise management on potential security breaches & security incident response

·        Develop and implement appropriate metrics to measure and report IT service level performance, trends and problem resolution.

·        Maintain an accurate and current IT asset register

·        Supervise the timely maintenance and development

of content for the company’s website.

·        Advice, recommend and oversee all IT purchases

·        Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits

·        Design and customize technological systems and platforms to improve customer experience

·        Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization

·        Approve purchases of technological equipment and software and establish partnerships with IT providers

·        Oversee the technological infrastructure (networks and computer systems) in the organisation to ensure optimal performance

·        Analyse the costs, value and risks of information technology to advise management and suggest actions.

·        Promote a culture of innovation and creativity within the organization, encouraging employees to think outside the box and explore new ideas.

·        Establish processes and frameworks to foster innovation and collaboration across teams.

·        Champion the implementation of innovative technologies, solutions, and practices that align with the organization’s strategic direction.

3. Align Technology Initiatives with Business Goals:

·        Collaborate with executive leadership and business units to understand their objectives, challenges, and technology needs.

·        Translate business requirements into technology initiatives, ensuring alignment and prioritization.

·        Regularly assess and reassess technology initiatives to ensure they remain aligned with changing business needs.

4. Build and Manage Strategic Partnerships:

·        Identify and establish strategic partnerships with technology vendors, service providers, and industry partners.

·        Collaborate with external partners to explore new technologies, joint ventures, and potential collaborations.

·        Manage vendor relationships, contract negotiations, and service level agreements to ensure delivery of high-quality solutions and services.

5. Ensure Information Security and Compliance:

·        Develop and implement robust cybersecurity measures to protect the organization’s systems, networks, and data.

·        Ensure compliance with relevant laws, regulations, and industry standards related to data privacy and security.

·        Establish and maintain disaster recovery and business continuity plans to mitigate risks.

6. Technological Advancements:

·        Keep up-to-date with technological advancements, industry trends, and best practices.

·        Continuously evaluate emerging technologies for potential adoption, considering their relevance to the organization’s strategy and goals.

·        Provide guidance and recommendations on the adoption and implementation of new technologies.

·        Monitor changes of advancements in technology to discover ways the company can gain competitive advantage

7. Foster Collaboration and Communication:

–         Promote effective communication and collaboration between technology teams, business units, and executive leadership.

–         Facilitate cross-functional collaboration to ensure technology initiatives are aligned with the needs of different departments.

–         Encourage knowledge sharing, learning, and professional development within the technology organization and across the company.

           MEASURES

·        Digital Transformation

·        Operational Efficiency

·        Cybersecurity and Risk Management

·        Team Performance and Development

·        Ability to generate revenue

·        Business Alignment

·        Vendor and Partner Management

·        Project Delivery

·        Technology Infrastructure and Performance

·        Industry Recognition and Thought Leadership

·        Internal

·        All subsidiaries

External

·        IT vendors and suppliers

b.      Laptop and Printer

c.      Company’s IT infrastructure

d.      Any other assets that may be handed to you

·        IT Committee

·        MSc/MBA in Computer Science/Information Technology is a plus

·        Professional certificate in IT is desirable

·        Maximum 10 years’ experience.

• Technical Leadership: Demonstrated ability to provide strategic direction and leadership in technology-related decisions, including setting technical vision, defining roadmaps, and overseeing technical teams.
• Software Development: In-depth knowledge of software development methodologies, programming languages, and frameworks. Familiarity with both frontend and backend technologies.
• Architecture and Systems Design: Expertise in designing scalable and robust systems architectures, including knowledge of cloud computing, microservices, APIs, and database management.
• Data Management and Analytics: Proficiency in data modelling, database design, and data warehousing. Experience in implementing and leveraging analytics tools and techniques for data-driven decision making.
• Cybersecurity: Understanding of cybersecurity best practices, including knowledge of encryption, network security, vulnerability management, and risk assessment. Ability to develop and enforce security policies and protocols.
• Emerging Technologies: Stay up-to-date with emerging technologies and trends such as artificial intelligence (AI), machine learning (ML), Internet of Things (IoT), blockchain, and virtual reality (VR). Assess their potential applications and guide the organization’s adoption strategies.
• Project Management: Strong project management skills, including the ability to oversee multiple projects simultaneously, manage resources effectively, and deliver projects on time and within budget.
• IT Infrastructure: Knowledge of IT infrastructure management, including network architecture, servers, storage, and virtualization technologies. Familiarity with cloud platforms and services.
• Quality Assurance: Understanding of quality assurance processes and methodologies, including test planning, test automation, and continuous integration/continuous delivery (CI/CD) pipelines.
• Technical Problem Solving: Strong analytical and problem-solving skills to identify and resolve technical issues, perform root cause analysis, and implement effective solutions.
• Compliance and Regulatory Knowledge: Awareness of relevant industry standards, regulations, and compliance requirements related to data privacy, security, and software development (e.g., GDPR, HIPAA, ISO 27001).
• Vendor Management: Experience in evaluating and selecting technology vendors, negotiating contracts, and managing vendor relationships to ensure high-quality service and cost-effective solutions

• Excellent communication skills.
• Ability to analyse complex issues and proactive in solving problem.
• Results oriented.
• Ability to work with minimal supervision.
• Goal and Completion-oriented – must be results-driven.
• Ability to resolve issues
• Proven skill in negotiating and mediating conflict
• Inquisitive and suspicious
• Sound Judgement
• High attention to details
• Strong interpersonal, communication, organisational and technical skills.

b. Strategic planning and protect management skills

c. Aptitude in decision-making and problem-solving

d. Plan Implementation

e. Critical Thinking and analytical skills

f.  Delegation – ability to delegate effectively

g.  Influencing skills

f. Good report writing and presentation skills

g. multi-tasking and time-management skills

·        Commitment to organization

·        Teamwork and cooperation

·        Self-Starter

·        Work under pressure

·        Professional

·        Proactive and multi-skilling

·        Good organisation and planning skills

·        Adaptability

·        Results oriented

·        Customer Service Oriented

Chief Technology & Operations Officer

Group Head, Human Resources & Administration